Reviews for Empire Overhead Doors

Friendly service, fair pricing, professional, punctual. Able to work around an emergency I had. Definitely recommend them.

Absolutely wonderful service! My garage door was completely repaired right away and works like new! I highly recommend Empire Overhead Doors.

I wouldn’t get my garage doors from anywhere else! Thank you so much for making it right with an upgrade due to the mishap in what you received from the manufacturer! I love it! Thanks Vanessa and Todd!

Had 2 garage doors and openers installed to replace 35 year old doors/openers. Mike and Jamison did the installs and couldn’t be more professional , very prompt and professional . Mike stayed later to add the trim to the doors and it looks fantastic . The whole experience from start to finish was A+++. Todd gave a great quote and his wife Vanessa very cordial and extremely easy to deal with, great operation they have going!!

Have used Empire Overhead Doors in the past. Needed a new garage door opener this time. Prices were clearly explained by Vanessa over the phone and an appointment was made. The technician called before arrival, and the installation process went smoothly - - no surprises! Will continue to use them shd the need arise!

Mike did a great job replacing the door seal and getting the garage door opener working great.

Awesome. Todd came out same day an rescued my car from garage when tree fell on it

We had a very positive experience with Empire Overhead Doors. It’s nice to have a phone call answered by an actual person. We had fast efficient service with an estimate from Todd shortly after our phone call. Then arrangements were made for Jamison to come to our home and install the new garage door. He was timely, professional and thorough, and we were more than pleased with the entire experience from start to finish. We would highly recommend Empire Overhead Doors. Thank you Vanessa, Todd, and Jamison!

The whole experience was really done well.. Analysis of my situation, my choices of a garage door opener and installation was quick and efficient. Mike did everything very well and was very professionally!!

I have had dealings with Empire Overhead Doors for many years.They have consistently gone above and beyond in every aspect. We have called from out of town and for emergencies and they gave us wonderful service each and every time. Their products are first rate and we highly recommend them for all your garage door and garage door opener needs.

Jamison and the entire Empire team did an impeccable job!

Excellent professional service.

Great experience! Mike was very pleasant, professional and did a great job. Will not hesitate to use Empire Overhead Doors again!

The scheduler Vanessa is top notch and is always good about getting back to you and working around your schedule to get whatever it is done that needs to be done. I had Mike come out to repair my garage door but it turned out that I needed a whole new one plus the guts. He was very thorough in explaining things to me and never pressured me to do anything. I then decided on a change from a white door to a colored door so Vanessa took care of this change and was great about it. Once the door came in she called immediately to schedule and again worked around my schedule. Mike again came to do the installation and his work was impeccable and I would have him come back to do anything needed with my garage door. You will not be disappointed going with Empire Overhead Doors.

Empire responded promptly and scheduled me in. Mike came and did an inspection on my overhead garage door opener as I was having some issues. Prompt and pleasant. Gave me some options to think about. Will be my go to again.

• How was your experience with the first phone call to the company?
• Was our staff friendly and courteous throughout the duration of the work?
• Please rate the quality of service you received.

Comment: Got my garage springs fixed within an hour of the tech being here... and it doesn\'t make any sounds

I am mobility challenged and a door opener is vital. I called they came it was fixed instantly. They even made an adaptation in case power went out that I could pull the door down on my own. Could not be happier!

Vanessa, I want to give you feedback on our new garage door, it’s beautiful! And you, Todd and Mike have been great. From my initial meeting with Todd, questions and purchase thru you, to the installation by Mike, your company has been professional, courteous and helpful. It was a pleasure doing business with your company. Todd explained clearly all door options and costs, as well as what we could expect to happen once we bought the door - I’m so glad we went with the insulated door. Your knowledge of the product and patience prior to my ordering the door was crucial. And finally, the installation by Mike - he set up and was done in about 2-1/2 hours. The door was professionally installed, everything was cleaned up, and he even made sure our old door opener worked with our cars and exterior keypad. Again, I want to say thank you and I would highly recommend your company to others. PS - This is something we should have done years ago. A very satisfied customer, Wendy O’Hearn

Very honest, attentive and pleasant to work with. They stand by their product and service. Will continue to use their service for the exceptional all around quality.

First contact with Empire Overhead was positive. Veronica called me back before they even opened. (I called at 7:55 am and hung up when voicemail kicked in). She pounced on a potential customer. Perfect. My old opener failed overnight. :( Empire had the model I wanted. Jameson, our technician, came up to Saratoga Springs ready to work. The opener was installed correctly and quickly. Work area left spotless. Jameson explained the operation, programming and the app professionally. The new Liftmaster belt drive is SO quiet compared to the old chain drive. I wish I swapped out the old opener long ago.

Vanessa was very helpful in scheduling the appointment. Jameson came out quickly for measurements. The day of installation, he texted me to let me know he was on his way and arrived on time. He did a wonderful job and even finished early. Very happy with Empire Overhead Doors!

I had Empire come out and replace a door spring on one of my garage doors, and then I had them replace the garage door opener on my daughter’s house. I have to say both instances were very positive and I would strongly recommend them for any door needs.

Jamison was very polite and was very patient with all my questions. He was helpful with me making decisions based on his knowledge. All my questions were answered. He even helped me move my snowblower back in my garage. He left the place immaculate. I am so happy with my garage door I can’t believe how quiet it is!