Comment: My girlfriend clipped our garage door when backing out, knocked it off the track, broke a cable and pulled down the spring. I called two companies who never returned my call. A friend recommended Empire saying that he and his son had a good experience with them. I called Empire and left a message. They returned my call and made an appointment for their service guy to come over and fix the door. The Serviceman was on time, explained what needed to be done to fix the door as well as to recomend new cables as the old ones were frayed and told me the price. He made the repairs in a timely manner and charged us what he said he would. Empire was professional in that they communicated well and did what they said they would do at a fair price.