Job completed for Len

Completion date: October 28, 2026

Location: Niskayuna, NY

Solutions provided:

When Len in Niskayuna, NY called Empire Overhead Doors, his garage door spring and safety cable had broken, and his car was trapped inside the garage. We came out the same day. During our inspection, we found the extension cables were badly rusted and corroded. As you can see in the before photos, the cable had frayed and snapped, and the broken spring was hanging loose. Corrosion like this weakens cables from the inside out, so they can fail without warning. Because our trucks are fully stocked, we didn’t have to order parts or schedule a second visit. We replaced the broken spring, safety cable and extension cables right on the spot, and you can see the new spring in the after photo. Len also chose the Empire Extended Warranty to protect these vital parts for the long run. If a broken spring or cable has your car trapped in Niskayuna, Schenectady or anywhere in the Capital Region, call Empire Overhead Doors for fast, same-day service!

Team members on this project:

Todd C

Photos & Videos:

the broken extension spring hanging loose from its pulley, which left Len’s car trapped in the garage.
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the broken extension spring hanging loose from its pulley, which left Len’s car trapped in the garage.
A garage door cable that frayed and snapped, a common cause of sudden door failure.
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A garage door cable that frayed and snapped, a common cause of sudden door failure.

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